Privacy policy
Last updated: 5 September 2026.
1. Data controller
OKINI GESTIÓN SOCIEDAD CIVIL · Tax ID J23829930
C/ San Lucas, 34, 38003 Santa Cruz de Tenerife, España
Email: hello@okini.es · Telephone: +34 636 122 070
2. Personal data
We may process information you provide when making an availability or service enquiry: your name, contact details, preferred property, dates, number of guests and message content. We also process the data needed to provide services to guests or owners, as well as basic technical data such as IP address, browser, date and time that may appear in server security logs.
3. Purposes and legal bases
- Answering enquiries and preparing a possible booking or service: steps taken at your request before entering into a contract.
- Managing a contractual relationship: performance of the contract with guests, owners or clients.
- Meeting legal obligations: tax, accounting, consumer and other applicable rules.
- Protecting the website and handling claims: legitimate interests in security, fraud prevention and the defence of legal rights.
Data is not used for advertising, profiling or automated decision-making. If marketing communications are offered in future, consent will be requested beforehand whenever required.
4. WhatsApp enquiries
When you press the enquiry button, the details entered are placed into a message opened in WhatsApp. They are sent only if you choose to send that message through the service. WhatsApp is a Meta service and applies its own terms and privacy policy.
5. Recipients and service providers
Data may be processed by STRATO, which provides web hosting and email, and by technical, administrative or professional providers subject to the appropriate safeguards. It may also be disclosed to public authorities where required by law.
If you contact us through WhatsApp or visit Instagram, Meta may process information as an independent provider under its own policies. Some providers may process data outside the European Economic Area using the applicable adequacy decisions or safeguards under the GDPR.
6. Retention
Enquiries that do not result in a relationship are generally retained for no more than twelve months after the last communication. Where a contract is formed, information is retained for its duration and afterwards for the periods needed to meet legal duties or address potential liabilities. Technical logs are kept for the period reasonably necessary to protect the service.
7. Your rights
You may request access, rectification, erasure, objection, restriction or portability by emailing hello@okini.es and stating the right you wish to exercise. Additional information will be requested only where necessary to verify your identity.
You may also lodge a complaint with the Spanish Data Protection Agency.
8. Security, children and changes
Reasonable technical and organisational measures are applied to protect personal data. This website is not intended for children to submit enquiries independently. This policy may be updated when processing activities or the law change; the date of the current version appears above.